Leadership Web Site Article (Leader 2)

This article is telling you about how you should hire costumer-oriented people at your restaurant. If you hire costumer-oriented people at your work your costumers will give you a lot more respect and return. Also your reputation for your restaurant will go up. For the best results from costumers you should have the costumer-oriented people work as a waiter/waitress and in the fast food restaurants the should be working at the drive-thru and at the counter in the front. There are always going to be problems, nobody is perfect, so the best thing to do when a costumer is dissatisfied is to turn the negative into a positive and understand that the costumer is always right. Costumers are the most important part of the food service industry. Keeping your costumers happy will bring you a successful business.

This person seems like a leader because they didn't have one negative thing to say in the article and she gave you many solutions to bad situations. She is trying to help owners and managers of a restaurants so they know what will make them most successful and thats with costumer satisfaction. Well since restaurants are everywhere around the world and pretty much everyone eats at them, it will have a big affect on the whole population, but mostly in America. Everyone is a costumer and they want to be respected and have a good time when they go out to eat, so it will have a big affect on the population. This is an important leadership article because it's helping managers and business owner's if you want the best reputation then you need to have good costumer-oriented employees and that you need to take charge and make sure that your employees are right for that position.

I support everything it says in this article. I think that it is exactly right when it comes to having costumer-oriented employees because I hate it when I go out to eat and the person that is serving me isn't very nice and doesn't seem like they care at all. Since my dad is in the food service I know that this is exactly how it should be and these are the kind of people he would want to hire. It's always about the costumers. So in the end I think that all the things said in this article is the best way to get your restaurant the best reviews and reputation.


http://www.leadershiparticles.net/Article/Satisfy-Your-Customers/13537